Below are detailed all of the independent research reports and supporting materials, which provide robust evidence of our high-quality customer and wider stakeholder research and engagement programme. These studies have informed the development of the following plans:
The resource library is split into subject areas where we have engaged with our customers and wider stakeholder.
PR24 Customer priorities research
- Customer priorities tracker: A comprehensive desk research review of priorities research from Price Review 2019 (PR19) up to 2020 to provide recommendations for how we should approach priorities research at Price Review 2024 (PR24) – published September 2020
- Customer priorities tracker: First wave of qualitative research to identify the key attributes to track in the quant study - published October 2020
- Customer priorities tracker: Year 1 of the priorities tracker: First wave of quantitative research to track customer priorities – published March 2021
- Customer priorities tracker: Year 2 of the tracker: Second wave of quantitative research to identify the key attributes to track in the quant study – published April 2022
- Customer priorities tracker: Year 3 of the tracker: second wave of qualitative research to assess shifts and drivers of these in terms of customer priorities – published May 2022
- Customer priorities tracker: Year 3 of the tracker: third wave of quantitative research to identify the key attributes to track in the quant study – published May 2023
PR24 Customer valuations research
PR24 Acceptability and affordability research
Long-Term Delivery Strategy (LTDS) research
- LTDS research: full report covering our research into customer preferences for our long-term plan to 2050
- LTDS triangulation: technical report explaining how our decision making framework to triangulate customer preference insights to inform decision making in our LTDS – published - September 2023 (Appendix – SSC33)
- LTDS triangulation: workbook template of our decision making framework LTDS – published September 2023
- Net Zero, Citizens’ Jury: full report covering findings to inform our strategy to deliver carbon net zero – published June 2023
PR24 insight triangulation approach
- PR24 technical triangulation report, phase 1: report outlining the methodology for developing a best practice triangulation framework – published January 2023 (Appendix - SSC08)
- PR24 technical triangulation report, phase 2: report which outlines how we established a set of WTP values suitable for use in our Copperleaf investment modelling – published June 2023 (Appendix - SSC09)
- PR24 technical triangulation report, phase 2 dataset: supporting workbook to provide an audit trial of all the valuations from various WTP/WTA studies and other sources of insight used in the technical triangulation approach - published April 2023
- PR24 technical triangulation report: report outlining the application of the Delphi Method to provide objective assessment of valuation research to inform our Copperleaf investment modelling – published June 2023 (Appendix - SSC010)
- PR24 thematic reviews: report covering a wide range of thematic reviews undertaken to provide robust evidence of customer and stakeholder preferences which have supported decision in our PR24 plan – published September 2023 (Appendix – SSC11)
- PR24 thematic reviews, segment analysis: report covering an analysis of how preferences vary between customer and stakeholder segments – published September 2023 (Appendix – SSC12)
- PR24 Demographic profiling: report covering demographic profiling of household and non-household customers across our two supply regions - published September 2023 (Appendix – SSC13)
- SSC customer engagement strategy: further details about how we engaged with customers and stakeholders to inform our plans (Appendix - SSC07)
Water resources management plan, WRMP24: local engagement programme
Water resources management plan: WRMP24, club projects covering Water Resources East and Water Resources West
- WRE strategic WRMP24 research: report covering findings from qualitative research into best value planning and preferences for demand and supply options – published September 2021
- Public value SRO research: report covering findings on how much customers are willing to pay for added value investments as part of strategic resource options, such as reservoirs – published November 2022
- Change of water source SRO research: report covering findings on customers preferences towards changes to water resources – published June 2022
- Garden Water Behaviours study: report covering findings from engaging customers around their water uses in outdoor spaces – published October 2022
- NHH demand reduction research: report covering findings on developing and testing proposition to enable more effective demand reduction in the non-household market – August 2022
- WRE water resources triangulation: report covering a synthesis of all insights related to WRMPs across Water Resources East water companies – published August 2022
- WRW water resources triangulation: report covering a synthesis of all insights related to WRMPs across Water Resources West water companies – published April 2023
PR24 Assurance reports
- PR24 Engagement Programme Assurance: report provided by SIA Partners, who have carried out an independent assurance of the quality of our PR24 customer engagement programme – published September (Appendix – SSC14)
