Coronavirus

As a result of the COVID-19 pandemic, we have reviewed our education programme to ensure that we can continue to deliver water-efficiency and water-cycle assemblies and workshops to local schools. If a visit to the school is not possible, we are also offering the following options:

• Virtual delivery via Microsoft Teams or Zoom
• Pre-recorded delivery with a Q&A session.

We also offer a range of online learning resources that can be completed at home, including our educational quizzes that are suitable for Key Stages 2, 3 and 4.

The World Health Organisation has also confirmed that there is no evidence Coronavirus (COVID-19) can survive in disinfected drinking water. Frequent and proper hand washing is one of the most important prevention measures for COVID-19.

• Run all of your taps until the water runs clear and is cool to touch
• Where water is supplied from storage tanks, these should be emptied and refilled with water direct from your incoming supply, before the taps are flushed
• To minimise aerosol generation, remove any shower heads before flushing your system
• Internal filters or water filters, such as those in refrigerators, should be checked to ensure they are working correctly
• If any plumbing work is required, ensure a plumber from the Watersafe scheme is used.

For further guidance, please refer to Water UK’s advice.

To ensure the safety of our customers and colleagues, we have cancelled all non-essential internal visits to customer properties.  
We will contact all customers again when we are able to re-book your appointment. 

We're sorry that we have cancelled all water meter installations which need to be installed internally. (External installations can usually go ahead.)

We will be in touch to rearrange your appointment, as and when it’s safe to do so.

Our contact centre is currently operating as normal Monday to Friday, but on Saturdays we will be only be able to help with emergency supply issues.

We are also available online via social media (Facebook, Messenger or Twitter). 

You can manage your account online or by using our mobile app.  If you're moving home, want to submit a meter reading, need extra help with your bill or have a problem with your water supply, we have all the help you need.