Did you know?
While we don't provide sewerage services, we bill and collect charges for used water, surface water and highways drainage on behalf of Severn Trent Water so that you only receive a single bill covering all your water services.

Below is an example of an unmetered bill, which includes a breakdown of what each part of the bill means:

Customer ref - your personal account reference number.

Bill date - the date your bill was issued.


Payment due date - the date your payment should reach us by.

Account address - address where the bill is sent.

Period of charge and supply address - the period the bill covers and the address of the property where the water service is used.

Total amount due - total amount of any money owed or credits on your account.

Direct Debit instalment information - these are the dates and amounts that will be collected.

Balance brought forward (after any payments made) - any money owed or credits from your previous bill.

Rateable value - the rateable value of your property is used to calculate your bill. It’s multiplied by the current charge for each service, fresh water and used water and surface water drainage (if you are on our Assure tariff, your discount will show as 60, for the first year, or 40 for the second year - see how this will appear on your bill). 

Your billing frequency - this is how often we’ll send you a bill.

Payments received - the payments we’ve had since your last bill.


Water charges based on rateable value - these are the charges collected by South Staffs Water.

Charges collected on behalf of Severn Trent Water - these are the charges for used water and surface water drainage.


Charges collected on behalf of Severn Trent Water – this is the charge for highway drainage, visit www.stwater.co.uk for more information.

Charges collected on behalf of Severn Trent Water – this is the fixed charge for wastewater, visit www.stwater.co.uk for more information.