Over the next five years, from 2025 to 2030, we will be investing to secure the water future of our customers. 

Approved by Ofwat in December, we will spend £926 million across the South Staffs and Cambridge regions to protect water supplies, improve our customer service, enhance the environment and safeguard the resilience and health of our infrastructure.

South Staffs Water and Cambridge Water are part of South Staffordshire Plc and were merged in 2013. 

From 1 April, customers across England and Wales will notice an increase in their water bills. Our combined bill (including sewerage services provided by Severn Trent) will rise to £1.26 a day on average.

Whilst we recognise this is an increase, our customer bill increase remains amongst the lowest in the sector, and our clean water-only charge of 0.61p per day continues to be amongst the lowest in the country.

Our five-year business plan will lead to the creation of new jobs in our supply chain, with a focus on providing apprenticeship opportunities to welcome more young talent in the sector, as we deliver our investment programme.

We have a range of options available to support those struggling to pay their water bill including our Assure tariff – a tariff that supports households on a low income by offering a discount on their charges for two years, and WaterSure - a national scheme designed to help families save money if they use a lot of water and receive certain income-related benefits. We will also be introducing our new Assure Essential Saver tariff to help more of our customers save money and water.

We will continue to invest in improving our communications to support our customers and collaborate and engage with third-party organisations such as Citizens’ Advice and debt support groups to act on our behalf in supporting customers who may be struggling to pay their bills.

On top of this, we will continue to offer help to customers who need extra support due to medical, learning or physical disabilities, or due to financial difficulties, through our Priority Services Register.

Our investment plan was carefully built with direct engagement with our customers and stakeholders, and we worked tirelessly to ensure that our decisions were informed by their views and will have positive impact for them.

The next five years will bring some truly exciting investment for customers, and we are excited to start putting our plans into action.