Code of Practice for household customers 2023/24 - Customer Promise
Our Customer Promise covers the terms of the statutory Guaranteed Standards Scheme and sets out our additional customer service promises
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Our Customer Promise covers the terms of the statutory Guaranteed Standards Scheme and sets out our additional customer service promises
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Information about meters, including how to read them
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Our policy on charging and the scale of charges payable within the year
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Responsibility for water pipes
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A breakdown of the water services we provide
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