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We'd like to reassure customers that our contact centre is operating as normal today. With the global Microsoft outage affecting some services, emails and web contact forms are taking longer to get through to us.
Please continue to contact us by telephone, or you can send us a message on Facebook Messenger or through Instagram. Our teams are on hand to help you with any queries.
Posted: 13/11/2026, 8:22am
We are aware of properties with no water and supply issues in the ST14 area, we are currently trying to get this resolved as soon as possible. Thank you for your patience.
Updated:12/11/2026, 20:59pm
Every day we supply over half a million homes with clean, fresh water through a network of 6,000km of pipes. We believe it’s important our customers know how well we’re doing, so we’ll share how we’re performing with you regularly. Here's an update for Q1, from April to June 2026.
South Staffs Water is proud to return as an organiser and sponsor of the annual Lichfield Christmas charity tractor run, alongside event hosts Rymans Christmas Trees and Lichfield Young Farmers Club.
Water meters are often misunderstood, but they offer a simple and fair way to pay only for the water you use. From concerns about billing and accuracy to questions around privacy, we tackle some of the most common myths and explain how water meters can help customers take greater control of their water use, save water and support a more sustainable future.