Retailers

Since 1 April 2017, businesses, charities and public sector customers can choose their water supplier that offer both water and wastewater services.

Take a look at the options below to find out more about our charges scheme and other services.

Information on our wholesale charges scheme and primary charges for 2024-25.

Find out about our compensation entitlement and how you can make a claim.

Learn more about our meter reading service.

Information on the best practice guidelines we follow set by the Retailer Wholesaler Group (RWG).

Board Assurance Statement for Final Wholesale Charges 2024-25.

If you need support or would like to chat with us about our services, you can reach us by email or by phone.

Billing & Settlement Team

Email: Billing&Settlement@south-staffs-water.co.uk

Telephone: 01223 403064 or 01223 403066

Wholesale Service Desk Team

Email: wsd@south-staffs-water.co.uk

Telephone: 0330 123 0116 (lines open Monday to Friday 9am-5pm)

Retail Market Team

Email: NHHretailmarket@south-staffs-water.co.uk

Operations 24-hour Supply Line:

Telephone: 0800 389 10 11