If your water goes off and you are unable to leave your home, we may provide bottled water to customers dependent on water for medical reasons, for example, if you receive dialysis.

If you have trouble reading or understanding your bill or meter, or if you would like a friend or relative to deal with your account, we can assist you.

If you would like to nominate someone online, you can do so through MyAccount and ‘Account Details’, or you can fill in and return our Nominee Consent Form. 

If you have a sight or speech impairment, we can send your bills in different forms. Alternatively, we can send your bills to a friend or relative.

To help protect vulnerable customers from bogus callers pretending to be from utility companies, we offer a password-protection scheme.

We offer lots of ways to pay, including Direct Debit, over the phone, and PayPoint. We can also offer one of our payment tariffs if you are struggling to pay your bill.

Gas and electricity companies offer schemes and support similar to ours, such as password schemes or supplying bills in large print or braille.

Please contact your suppliers directly for more information via the links below.

Electricity for the Midlands – National Grid
Gas for the Midlands – Cadent Gas

There are other organisations that can support you with free advice, including services related to debt, cost of living and loneliness. You can find some of these using the links below:

Step Change Debt Support Charity
National Debtline
Citizens Advice
Christians Against Poverty
Age UK
British Red Cross