Water bills in our region are some of the lowest in the UK. We are working hard to keep it that way.
Thank you to our customers – your bill is helping us protect water today and build a better future for everyone.
Your water bill helps keep the network running: around 40% covers daily operations like treatment and pumping, while the rest upgrades equipment and delivers on the priorities that matter most to you.
For an average cost of 60p per day…
…we’re investing more than £702 million between 2025 and 2030 to upgrade your water services. Customers have told us their priorities, and here’s how we’re delivering.
£60 million to replace ageing pipes most at risk of leaking or bursting
In 2025, we reduced leaks on the network by 9%.
£145 million to improve and maintain water treatment plants and pumping stations
£64 million to provide help when and where it’s most needed
56,407 people benefited from our social tariff in 2025, lowering their bills during the cost-of-living crisis.
£390 million to keep water flowing to homes and businesses
If an unexpected burst or supply interruption occurred, we typically got water flowing again in under 90 minutes.
£43 million to significantly reduce water waste
In 2025, we improved 916 hectares of land through our environmental and biodiversity projects.
How do we finance this critical investment?
The water sector is one of the most critical in the world. That means the amount we pay for water services and the quality of the service provided are crucial for everyone.
Ofwat plays an important role as one of our regulatory bodies.
Ofwat sets water pricing and investment through a five-yearly ‘Price Review’ process. Because regional water companies are monopolies, Ofwat steps in to act as a substitute for competition, ensuring companies deliver necessary infrastructure while keeping bills fair for our customers.
This video explains more about the price review process.
To keep clean water flowing, we need to spend millions of pounds. That means fixing old pipes, upgrading equipment and protecting the environment.
Customer bills help, but they don’t cover everything. So, we work with investors to raise extra money.
Two pence in every pound goes to our investors, why do they matter?
Investors give us long-term funding. That helps us plan ahead and invest more now.
Water bills in our region are some of the lowest in the UK. We are working hard to keep it that way.
Thank you to our customers – your bill is helping us protect water today and build a better future for everyone.
We’ve set ourselves ambitious targets to tackle leakage
We’re undergoing the biggest water pipeline replacement project ever seen in our region
We fund community projects that are looking to improve, restore or create habitat within our supply area
If you, or someone in your home, needs extra support, let us know