Notify us of a bereavement | South staffs water

We are very sorry to hear of your loss.

We understand the impact that dealing with the loss of a loved one can have and we want to keep it simple for you to update or close an account.

LifeLedger: Account closure service

We work with LifeLedger. Through their free online service you can tell many companies, including ourselves, about your loss.

Tell Us Once - GOV.UK

To inform government organisations, and local government, you can also use the gov.uk 'Tell Us Once' service.

You can also tell us about the loss of a loved one by completing the bereavement form at the bottom of this page which will tell us but not other companies.

Support for you

We understand that losing a loved one can be overwhelming. Please take a look at our bereavement policy to see how we can support you.

The following organisations can also provide support and guidance to you at this time.

Cruse Bereavement Support
Citizens Advice

Contact us
If you need to contact us in these circumstances, our bereavement support team can be contacted by calling 0345 60 70 456 and selecting option 4.

Write to us
Bereavement Support
South Staffs Water
Green Lane
Walsall
WS2 7PD

image of Life Ledger logo

Bereavement form

Contact details

Name of contact

Relationship to the deceased

Contact's telephone number optional

Contact email address

Contact's street name and number optional

Contact's postcode optional

Deceased details

Name of deceased

Deceased street name & number

Deceased post code

Date of death

Future water use

We need to know if water will continue to be used at the property, for infrequent visits, decorating or cleaning, for example. If water is required, you will need to tell us who is responsible for paying any future bills.

Will water still be used at the property?

Properties in probate or part of an estate

If the property forms part of the deceased's estate, please give us the name and full address of the executor for any refunds or closing bills.

Name & address of executor optional

Please tell us who is the beneficiary/responsible for the water account. This will be the name we will use on correspondance about past billing or the cheque if a refund is due

Name of beneficiary

Any other information

Please use this space to tell us more about the account, the property or anything else we need to know to make the necessary changes. You can also use this space if you have any questions about the account concerned or water supply. optional

Please don't enter any bank details or any sensitive data.