"Burst pipes are not just inconvenient – having cold water leak all over your home is expensive and can ruin treasured items. We’re advising customers to prepare for the cold weather now by taking a few simple steps to give their home a HUG."

Andy Willicott, managing director

Andy added: 

"As well as advising customers to insulate their home to prevent frozen pipes, we also understand that winter can be a time when people struggle financially.

The important thing to remember is that we are here to help. We have a number of initiatives in place to help make bills more affordable and to give extra help for those who need it, so please get in touch."