Ofwat's Final Determination on our 2025-2030 business plan
Posted: 20 December 2024
Over the next five years, from 2025 to 2030, we will deliver our largest-ever investment programme, spending £926 million to protect water supplies, improve our customer service, enhance the environment and safeguard the resilience and health of our infrastructure.
Our plan also importantly ensures that our customer bill increase remains amongst the lowest in the sector, and that our clean water bills will continue to be amongst the lowest in the country.
Our plan also allows the creation of new jobs in our supply chain, with a focus on providing apprenticeship opportunities to welcome more young talent in the sector, as we deliver our investment programme.
Increasing the financial support available for those customers who are struggling to pay their bills is a key focus of our plan as we increase our discounted tariff provision, and hardship funds. We are also introducing our Assure Essential Saver tariff, a new option for those who do not qualify for our current discounted tariff options, but who still need a little extra help.
Charley Maher, CEO at parent company South Staffordshire Plc concluded: "Our investment plan has been carefully built with direct engagement with our customers and stakeholders, and we have worked tirelessly to ensure that our decisions have been informed by their views and will have positive impact for them.
"The next five years will bring some truly exciting investment for customers, and we look forward to putting our plans into action.”