Improvements are underway as part of our five-year investment programme, while reducing customers’ bills by around 10% in real terms on average across the same timeframe.

The ambitious plan for the South Staffs and Cambridge regions, has been developed in conjunction with customers so that it reflects their priorities. It also enables us to meet our responsibilities as a provider of an essential public service and to maintain and improve public health, encourage economic development, and protect and enhance the environment for current and future generations.

The improvements include:

• Around £55 million to upgrade our critically important Hampton Loade and Seedy Mill water treatment works. This ambitious programme will use state-of-the-art methods to substantially improve the quality of the water leaving the treatment works and improve our operational resilience.
• Around £55 million to help us reduce leakage by at least 20%. This includes spending £36 million on repairing and replacing pipes on our network, £8 million on leak detection and £4 million on maintaining leakage equipment.
• Nearly £18 million to help customers manage how much water they use.
• £8 million over the five years to 2025 to deliver exceptional customer service, enabling customers to engage with us in a way that best suits their individual circumstances and improve the experience they have with us.
• And we will work with landowners to protect 690 hectares of environmentally sensitive sites. This is an area the size of around 690 rugby pitches.

 

Our Business Plan 2020-25

Find out more about our Business Plan.

Posted: 20 January 2021