Last week we received a report of a bogus caller in Smethwick claiming to be one of our Customer Liaison Officers.

In this particular instance, the bogus caller claimed to be on the water board and was checking houses in the area for leaks.

Bogus callers often pretend to be from utility companies and use certain terminology to trick people into believing they are legitimate.

We’re committed to working with all our customers, to take steps to ensure that everyone can feel safe within their own home.

For customers who need extra support we have a range of free services we offer through our Priority Services Register. This includes a free-of-charge password protection scheme where customers can register a unique password with us which our representatives will always quote to help ensure customers know that their visitors are genuine.

To further protect customers from the threat of bogus callers, we ensure all our employees carry photo identity cards which has a unique number. Customers can contact us, quote the ID number and we will check the name and reason for the visit. In most cases, our employees will also wear a branded uniform and will typically be in a branded vehicle.

Regardless of whether a customer has signed up for the password protection scheme, we recommend the three-step approach when customers receive unexpected or unknown visitors:

To find out more about our Priority Services Register, please call 0345 6070 456 or click here.

For further information on how we keep customers safe from bogus callers, click here.