Code of Practice for household customers 2023/24 - Water charges and bills
Our policy on charging and the scale of charges payable within the year
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Our policy on charging and the scale of charges payable within the year
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Responsibility for water pipes
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A breakdown of the water services we provide
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This is a special tariff that can help some customers on low income pay their bill. If you're eligible and your application is successful, your charges will be discounted for 2 years, in the first by 60% and the second year by 40%.
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This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.
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Our code of practice for leakage
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