You can pay by bank transfer using your internet or telephone banking service.

Here's what you'll need:

Payments can take up to three working days to reach us.

You can pay by standing order. You will need to contact us so that we can set up a payment plan for you, you can then set up the standing order for that amount.

Here's what you'll need:

Please make cheques payable to South Staffs Water and write your customer reference number on the back. Please don't send cash in the post, as we won't be able to credit lost cash to your account.

Send your cheque or postal order with the completed payment slip to:

Cheques will be processed within two days of us receiving them.

If a cheque is returned unpaid, we will make an administration charge of £5 to cover bank costs.

If you want to make a debit or credit card payment over the phone please call us. Please have your customer reference number to hand when making your payment.

Payments by credit or debit card are free.

Please note we are unable to accept payments via American Express or Diners credit cards.

If you receive benefits you may be able to have payments deducted directly from them to pay your water bill.

Please contact us for more information and to make an application.

Your customer reference number can be found on the top right-hand corner of your bill or when you log in to MyAccount.

You will also have a schedule ID, which is for each address that you have held an account with us. In some instances, you may be asked to provide your schedule ID. This is indicated by two numbers that follows your 8-digit customer reference number. 

For a breakdown of what your bill means, first tell us are you a metered or unmetered customer?

• I'm a metered customer.
• I'm an unmetered customer.