You can pay by bank transfer using your internet or telephone banking service.

Here's what you'll need:

Payments can take up to three working days to reach us.

Please make cheques payable to South Staffs Water and write your customer reference number on the back. Please don't send cash in the post, as we won't be able to credit lost cash to your account.

Send your cheque or postal order with the completed payment slip to:

Cheques will be processed within two days of us receiving them.

If a cheque is returned unpaid, we will make an administration charge of £5 to cover bank costs.

Take your payment slip to a bank, or a Post Office. They might make a charge for using this service.

Building societies can sometimes take your payment but may make a charge.

It can take 7 to 14 days for your payment to reach us.

If you want to make a debit or credit card payment over the phone, you can use our 24/7 automated service. Please have your customer reference number to hand when making your payment. If you need to speak to an advisor you can do this by calling between our normal working hours.

Payments by credit or debit card are free.

Please note we are unable to accept payments via American Express or Diners credit cards.

If you receive benefits you may be able to have payments deducted directly from them to pay your water bill.

Please contact us for more information and to make an application.

Your customer reference number can be found on the top right-hand corner of your bill or when you log in to MyAccount.

You will also have a schedule ID, which is for each address that you have held an account with us. In some instances, you may be asked to provide your schedule ID. This is indicated by two numbers that follows your 8-digit customer reference number. 

For a breakdown of what your bill means, first tell us are you a metered or unmetered customer?

• I'm a metered customer.
• I'm an unmetered customer.