A summary of the outcomes from an annual review of our Water Resources Management Plan and points raised by our regulators.
Our Water Resources and Environment Manager highlights why we need to think about the water we use.
Customers can now quickly and easily see how their water company is performing and compare it to other companies. The information is on the website www.discoverwater.co.uk, and has a range of data covering water quality, public health, customer service and environmental aspects of water and sewerage services.
Take part in Water Night - turn off your taps for five hours and discover the importance of water in our daily lives.
South Staffs Water employee Dave Garrard has handed over more than £1,700 to WaterAid after completing the Prudential RideLondon 100 mile cycle challenge.
South Staffs Water is advising customers of ways they can use the Easter break to help reduce their water use.
South Staffs Water has successfully prosecuted Go Plant for illegally taking water from a hydrant, through unauthorised use of a standpipe.
This World Water Day, we put a spotlight on how our water supply and climate change are at the forefront of all of our minds.
South Staffs Water has successfully prosecuted a developer for illegally taking water from a hydrant, through unauthorised use of a standpipe...
Jim O’Sullivan has been appointed as a Non-Executive Director of the Board with immediate effect.
'Making water count' is not just a principle that we pride ourselves on, but also an ongoing promise to educate the next generation - they are, after all, the future of our precious resource.
South Staffs Water becomes a member of Linesearch before u dig (LSBUD) to further protect assets.
We will invest £926 million over the next five years to protect water supplies, improve our customer service, enhance the environment and safeguard the resilience and health of our infrastructure.
Come and see our community team at one of our drop-in areas
South Staffs Water has appointed Elena Karpathakis to be its new Managing Director.
Sit down with our community engagement team to discuss how you could save more money on your water bill
Take a look at what to do if you think you have a leak in your home and what steps you should take to get this resolved.
Joanna Smith has been appointed as the new Finance Director for Cambridge Water and South Staffs Water.
South Staffs Water announces a change of managing director.
We have published our annual gender pay gap report, looking at the average difference between how much men and women are paid in an organisation for doing the same job.
The construction phase of work to create a drinking water storage reservoir as part of the existing South Staffs Water site at Outwoods in Burton upon Trent, will begin this week.
Our very own Nick Holloway, Jhordan Murray and Rachel Dean have pledged to walk further than usual this March in solidarity with those who have no choice but to walk to collect water.
Summer is on the way and rising temperatures mean you’ll be tempted to use more water to keep cool and keep your garden happy.
The results are in for our 'design a water-saving poster' competition.
Farmers can benefit from a Wildfarmed water premium from harvest 2025 to help reduce water pollution and improve soil resilience.
We're asking household customers, business customers, and stakeholders to give feedback on our five-year business plan proposals.
As the UK heatwave continues after one of the driest ever Junes, water companies have urged Brits to shower in four minutes or less to help conserve water; but how do you time your shower to no more than four minutes? If you are an England fan then listen to ‘Three Lions (Football’s Coming Home)’, says WaterAid.
Our response to Ofwat's draft determination of our business plan 2025-30.
South Staffs Water is inviting customers to have their say on how they think water resources should be managed in the future.
We're asking children to design a poster which encourages people to save water.
Two senior members of South Staffs Water reflect on their experiences in the water industry and explain what International Women’s Day means to them
During the next financial year the average customer will pay just £1.49 more for their water – a 1% increase. That means they will pay less than 40p a day (£144 a year) for all the water they need for drinking, cooking, washing and cleaning.
We're calling on customers to ask us for help, if they have been financially affected by COVID-19 or any other reason.
Here's a summary of who supports our customers and what we're working on to improve our service.
The Love Water campaign asks the British public to help protect and value our precious water resources for future generations.
Following the success of last year's competition, we're once again asking children to design a poster which encourages people to save water.
Read through our business plan for 2025-30, with insights into our planning and strategy for the coming regulatory period
We're aiming to double the number of customers we support to pay their bills.
Household customers will continue to receive one of the lowest combined water and sewerage bills
A third of people in West Midlands say COVID-19 has increased the value they place on water and half try to save water, finds WaterAid this World Water Day.
We have increased the income threshold for our social tariff, so that more customers can benefit from financial support.
The final part of installation for an innovative and environmentally sustainable water-filtration system has been completed at one of our treatment works.
South Staffs Water enjoyed the occasion of meeting some of its customers in its new media van and raise awareness of its environmental protection scheme at the Staffordshire County Show last week (30-31 May).
CCW wanted to test how common a range of water habits were among households.
CCW wanted to test how common a range of water habits were among households.
South Staffs Water is celebrating a double success after being officially recognised for providing exceptional levels of service to its customers.
South Staffs Water has submitted its Business Plan for 2020 – 2025 to Ofwat today. The plan, which is titled ‘Making Water Count’, follows consultation with more than 40,000 customers over the last two years.
We have made representations to Ofwat in response to their draft determination of our 2025-2030 business plan.
This summer sees phase two of the improvement programme to replace the water main in Aldridge, read all the updates.
We are holding a summer roadshow to offer face-to-face support to customers in their supply region.
We are endorsing the Leisure Sector's Water Charter
The five-day campaign encourages people across the country to help save water and work towards a safer future and a safer planet.
Water Saving Week is when people across the county are encouraged to help save water and help protect the environment.
Find out about the world of water with lots of activities for all the family
Following Ofwat's final determination of our business plan, we set out what we will be doing over the next five years.
Water companies have joined forces to launch Water Resources West.
An overview of how we look after the water you drink following media reports in Devon.
A member of the South Staffs Water team has completed the Just Water challenge for the fourth consecutive year.
We’ve been working with the other UK water companies to create a joint, sector-wide strategy to transform the way we deliver innovation across our industry.
We've successfully prosecuted another company for illegally taking water
This year's Christmas charity tractor run will take place in Lichfield on Saturday 21 December.
With the UK in the grips of a heatwave, we are asking customers for your help to save water
Cambridge Water to support the UK’s largest water recycling system
Cambridge Water is a water only company supplying 310,000 people in the city of Cambridge and the surrounding area and is approximately a quarter of the size of South Staffs Water.
Walsall-based South Staffs Water has supported the findings of a study by the Energy Saving Trust which found that British householders are wasting millions of litres of water every day – and paying out many millions of pounds more on their energy bills as a result.
With the extended spell of hot, dry weather set to continue for a while longer, South Staffs Water’s (SSW) employees have been out and about in the local community. As part of SSW’s ongoing customer engagement activity during the heatwave, the water company is sending out its media vehicle to various locations across its supply area to spread its water efficiency message, reassure the public and dispense free water efficiency devices.
Staff from South Staffs Water were out and about in Walsall town centre this week for World Environment Day, to offer advice to customers on how they can cut down their water use.
The sunniest April on record, followed by a hot and dry May, has led to a big increase in the demand for treated water from our customers
Eddie Hughes, Member of Parliament for Walsall North, visited South Staffs Water last week to find out more about the region’s local water company.
Work is due to start on a project to replace water mains in Stramshall.
The work in Stramshall is part of our ongoing improvement programme.
Four members of the South Staffs Water team have taken on the Just Water challenge.
Our draft Water Resources Plan 2025-2050 sets out how we will meet customer demand for water over the next 25 years
An innovative and environmentally sustainable water-filtration system is to be installed at one of our treatment works, in the largest deployment of its kind in the UK
We are due to start a £400,000 project to replace the water main in Aldridge.
South Staffs Water has topped a new survey which looks at customer satisfaction in the water industry.
Consultations into the future of the nation’s water supply have been launched
South Staffs Water is delighted to announce its support of the newly-launched WaterSafe, the UK's first ever industry-wide plumbing assurance scheme designed to heighten standards within the UK's plumbing sector.
We've successfully prosecuted another company for illegally taking water
We've successfully prosecuted another company for illegally taking water
The Consumer Council for Water is holding a public meeting on Tuesday 23rd February in Walsall.
In a first for the England and Wales water sector, South Staffs Water will implement a new artificial intelligence (AI) driven collections management system which will enable the company to proactively identify and support customers who are at risk of falling behind with their water bill payments.
In collaboration with our delivery partners Echo Managed Services and Onsite, we're shortlisted for an award
Work is due to start on a £450,000 project to replace the water mains in West Bromwich.
Two members of the South Staffs Water team have taken on the Just Water challenge to raise money for WaterAid.
The Board is delighted to announce that Liz Swarbrick has been appointed as Managing Director of South Staffs Water with immediate effect.
The Consumer Council for Water is holding a public meeting on Tuesday 27 September in Birmingham
Wendy Morton, Member of Parliament for Aldridge, visited our offices recently to find out more about us and the local water supply.
We've successfully prosecuted another company for illegally taking water.
The water industry's first ever live virtual learning event
We have teamed up with GetWaterFit to offer our customers the chance of winning a £100 Love2Shop voucher.
Can you Pledge15 to reduce your water use? You could win a prize.
South Staffs Water employees clear out Leamonsley Brook
South Staffs Water has started essential work in New Street Bridgtown. The project, part of the water company’s on-going improvement programme, starts on Monday 8 October and is due for completion in April 2019.
South Staffs Water is supporting Debt Awareness Week (26 January to 2 February) by encouraging customers who are feeling the pinch and struggling to pay their water bills to get in touch – rather than suffer in silence.
South Staffs Water has been recognised as having the lowest level of customer complaints in the industry.
Jack Carnell, Managing Director of South Staffs Water, has decided to take early retirement with effect from 31 October 2010.
People in five Staffordshire villages are having their water meters read when they have their bins emptied.
South Staffs Water customers can now see how well their water company is doing its job on a monthly basis with the launch of a new performance dashboard.
WaterAid is to receive a £44,000 donation this World Water Day (March 22) to help get safe water, sanitation and hygiene to some of the world’s poorest people – thanks to South Staffs Water.
WaterAid is to receive a donation of over £9,000 from a charity fly fishing event held by South Staffs Water
Try a water meter for up to two years to see how much money you can save.
South Staffs Water today announced that average bills will rise by £10 for 2012-13.
The project, which aims to support customers of different faiths and cultures to reduce their water use, has received funding from Ofwat's innovation fund.
South Staffs Water today announced that bills will rise in line with inflation by an average £3 for 2013-14.
Customers are being encouraged to go along to their local roadshow to get face-to-face advice from staff of South Staffs Water on bills and any other water supply issue.
We've successfully prosecuted another company for illegally taking water
We've successfully prosecuted another company for illegally taking water
We've successfully prosecuted another company for illegally taking water.
We've successfully prosecuted another company for illegally taking water.
The work in Hoar Cross is part of our ongoing improvement programme.
The work in Abbots Bromley is part of our ongoing improvement programme.
The work in Walsall is part of our ongoing improvement programme.
The work in Repton is part of our ongoing improvement programme.
South Staffs Water has been awarded a prestigious industry award in recognition of its successful partnership working on a multi-million pound investment scheme.
South Staffs Water has confirmed its water bill will fall in 2015/16.
South Staffs Water has today confirmed that it has accepted Ofwat's Final Determination, and as such will not be referring the regulator's decision to the Competition Commission for re-examination.
Performance results just published by South Staffs Water show we are ahead of targets set by our regulator, Ofwat.
South Staffs Water marks World Wildlife Day by announcing £7,700 investment in local biodiversity projects
Successful prosecution for illegally taking water from a hydrant
As part of the Heritage Open Days initiative, Maplebrook Pumping Station was recently opened to the public.
South Staffs Water has confirmed household bills for water will stay below inflation for 2014/15.
Households struggling to cope with a wave of rising living costs can take action now to dilute the cost of their water bills
South Staffs Water together with Cambridge Water have unveiled that their current WaterAid fundraising total has reached over £62,000 so far in 2018.
Walsall-based South Staffs Water is offering customers advice on how the company can help if they are having difficulties paying their water bills.
Work is due to start on a project to replace water mains in nine streets in Bloxwich.
We've been recognised for customer service at the Water Industry Awards
Two members of the South Staffs Water team have taken on the #TeamJustWater challenge to raise money for WaterAid and give others the gift of clean water.
We are holding a Your water, you say session, giving you the chance to ask questions directly to our Leadership team.
Industry regulator Ofwat awards top marks to South Staffs Water for a second year running.
South Staffs Water has come to the rescue of more than 300 young football club members in Aldridge.
South Staffs Water is implementing technologies to improve water-use efficiency while driving measurable improvements in customer satisfaction as part of a broader program to develop and adopt innovative solutions.
We have started a project to replace the water mains in Chase Terrace.
Andrew McGeoghan has joined South Staffs Water as Finance Director.
Educating the next generation about the wonderful world of water is something that we pride ourselves on.
In June, we asked children to design a poster which encourages people to save water. The votes have been cast by our customer panel and the results are in. Did your poster win?
South Staffs Water today (Friday 31 March) celebrated the completion of a multi-million project as part of its ongoing commitment to providing a safe and reliable, high-quality water supply for current and future generations.
Two of our team members took on the 'Walk for Water' challenge in March, to help raise funds for WaterAid.
It's official - customers of South Staffs Water benefit from the highest levels of service, according to new results issued by the water industry regulator, Ofwat.
South Staffs Water’s household customers will continue to receive the lowest combined water and sewerage bill in England and Wales in 2018/19
Only 43% of customers in England and Wales are aware that their water company offers extra help.
What we are doing to make sure we protect our customers and our employees from the potential spread of Coronavirus (COVID-19).
A £40 million innovation competition – the Water Breakthrough Challenge – launches today to spark ambitious innovation and new ways of working in the water sector.
We are joining forces with Water UK to help customers save money on their bills while doing their bit to replenish water stocks ahead of next summer
South Staffs Water has teamed up with Amazon Alexa to reach out to our customers like never before. We've launched a new service, which will enable you to talk to us from the comfort of your own home, via your Alexa virtual assistant.
Our Drought Plan, which sets out how we will manage our water resources during future dry years, has been published today.
South Staffs Water is working in partnership with The Wildlife Trust for Birmingham and the Black Country, Dudley Council and local volunteers to enhance wildlife at Sedgley Beacon.
We are due to start a project to replace the water main in the Park Hall Road estate in Walsall.
South Staffs Water encourages customers to avoid Bogus Callers with the password protection scheme.
South Staffordshire Plc and Pennon Group plc have today announced a joint venture (JV) that will create the fourth largest non-household water retail business operating as Pennon Water Services (PWS).
New research shows that 46% wrongly believe their household uses under 20 litres a day
Bills sent out by South Staffs Water, which includes Cambridge Water, look set to stay the second lowest average water bills in England and Wales with the only rise expected to be by inflation between 2015 and 2020.
Apprentices from South Staffs Water will be out and about in the local community during National Apprenticeship Week (which runs from 6 to 10 March) to raise awareness of the scheme and encourage new recruits.
As part of its ongoing commitment to innovate and educate, South Staffs Water is looking to future generations for inspiration.
Work to upgrade the water mains in Birmingham Road
Over 4,000 daffodils are blooming in the grass verge bordering Merrions Wood, the Ancient Woodland and Grade II listed parkland, thanks to South Staffs Water and Network Plus
New biodivesity fund launched at South Staffs Water
Recent weather conditions have had severe impact on our water supply network.
Today, we received Ofwat’s final determination on our business plan for 2020 to 2025
South Staffs Water is continuing essential work in Bridgtown.
Our extra help for customers financially affected by COVID-19 has been extended to the end of December
To mark World Wildlife Day (Friday 3 March), South Staffs Water has announced it has awarded £7,700 in grants to six local initiatives.
It's time to get winter-ready and prevent your external pipes from bursting in freezing conditions.
It's time to get winter-ready and prevent your external pipes from bursting in freezing conditions.
Our trial with Mycock Farming Ltd tested to see if sowing grass under maize would prevent excess ground water run-off
South Staffs Water is pleased to announce the launch of a new Community Hub initiative in Wednesbury.
Barry Beddard, our Operations Specialist, is celebrating 50 years of service with the organisation this year.
We have published our annual review of operating and financial performance results.
South Staffs Water, owner of the Blithfield Reservoir Estate, has opened up the land to public access for the first time. Using new specially created footpaths, people will be able to see the wealth of wildlife that inhabits the area.
Applications wanted for Pebble Fund
Up to £10,000 funding available for projects that explore biodiversity benefits in the local environment
Water Resources West has launched ‘IdeaStream’ – an online collaboration platform which will allow people to get involved in consultations and plans to shape the future of water.
West Midlands Fire and Rescue Service will be teaming up with South Staffs Water on Sunday 5th February for a training exercise to test their response to an emergency.
South Staffs Water helped school children from across the Walsall area learn business skills in a challenge day held this week.
Our team recently came to the rescue to move and rehome a colony of honey bees who'd made their home in one of our water hydrants.
This week (14-24 June) is Drowning Prevention Week, created by the Royal Life Saving Society UK.
The Staffordshire countryside will see around 100 festive tractors take to the road in a charity Christmas convoy this December
As part of the award-winning Refill campaign, the UK public were urged to take part in National Refill Day on June 19, in a bid to prevent plastic pollution caused by single-use plastic water bottles.
South Staffs Water has partnered with Tipton and West Bromwich’s Jobcentre Plus and will be holding its first Jobs Fair in its new community hub in Wednesbury on Friday 11 May.
South Staffs Water has started a £19,000-scheme to improve biodiversity, whilst reducing diffuse pollution along Tad Brook near Blithfield Reservoir.
We have published our annual review of operating and financial performance results.
Customers can ask us for help, if they find their income is reduced or are struggling to pay
WaterSafe urges homeowners to take stop tap action
As part of Dementia Action Week (21-27 May), South Staffs Water’s new community hub in Wednesbury opened its doors to host Dementia Friends information sessions yesterday (Wednesday 23 May) for members of the local community.
We have signed the C-19 Business Pledge to show our commitment to help Britain and its most vulnerable citizens through the Coronavirus crisis.
Water efficiency group Waterwise has challenged people to kick off 2021 with a pledge to save 2,021 litres during January.
CCW's top tips to help people save money
We're supporting Water UK and Waterwise in a new campaign to raise awareness of the pressures on the UK’s water resources
We're supporting the campaign by Water UK and water efficiency experts Waterwise to help everyone save water this summer.
Take part in the Waterwise ‘Save 2022 litres in 2022’ pledge!
We've joined with other UK water companies to launch Water’s Worth Saving, a national campaign encouraging the public to make every drop count this summer.
Sometimes people use unauthorised standpipes on our water mains to illegally take water.
Andy Willicott has joined South Staffs Water as managing director.
Professor Ian Barker, the founder and managing director of Water Policy International Ltd, has joined our Board of Directors.
South Staffordshire PLC, the parent company of South Staffs Water and Cambridge Water, has been the target of a criminal cyber-attack.
Blithfield Reservoir, in the Blithe Valley, is 65 years old, it was officially opened by the Queen Mother in October 1953...
Majority of Brits unaware demand for water could soon outstrip supply
Proposals outline an end to water poverty and an increase in support for millions of households across England and Wales.
Chapel Lane, Great Barr closed following 6inch burst water main
Freezing temperatures can cause pipes to freeze and then burst causing damage to your home and possessions.
With this Summer potentially turning into one of the hottest on record, South Staffs Water has plans in place to ensure its customers have a secure water supply in case the current hot, dry weather continues.
Edward Eastham has joined us as Head of Capital Investment Delivery.
At the start of October, four teams of young people, presented their ideas to a six-strong South Staffs Water panel on how to engage with younger customers in order to change the way they think about water usage.
CCWater launch new benefits calculator
South Staffs Water has successfully prosecuted Lanes Group for illegally taking water from a hydrant through unauthorised use of a standpipe.
South Staffs Water has launched a new portal specifically for Sedgley Beacon residents and visitors, to keep them informed of the progress of essential work taking place at Sedgley Reservoir over the next six months.
South Staffs Water has today received the regulator Ofwat’s initial assessment of its business plan for 2020 to 2025.
We are asking customers to give us a Wave4Water and maintain the two-metre rule, if meeting our employees out on site.
Join the Trust which helps people who are struggling to meet the cost of their water and sewerage bills.
Chris Watson, from Blithfield will travel to Uganda with international development charity WaterAid this month to mark this year's World Toilet Day on 19th November.
The South Staffordshire Water Charitable Trust is looking for new trustees to join its board and help in its work in offering help to people in the South Staffordshire region
Employees of South Staffs Water have received royal recognition for their support of WaterAid's work to improve access to safe water, sanitation and hygiene in some of the world's poorest communities.
Utilities specialist Develop Training Limited (DTL) has won a contract to deliver an apprenticeship in water mains laying for South Staffs Water.
Our education team has been visiting schools across Staffordshire and the West Midlands to deliver free water-efficiency workshops and assemblies, and has now seen almost 5,000 pupils.
A proposal for an innovative new water-filtration system at one of our treatment works, has been approved by Ofwat, as part of the Government’s Green Recovery Challenge.
We have set out what long-term impacts climate change will have on our water supplies, our infrastructure and our environment.
We are cutting our target response time from seven to five working days from April 2021.
The latest annual performance report from South Staffs Water for 2015/2016
Works at Sedgley Reservoir have been completed and public access has been restored.
It's now even easier to manage your water account as we've launched our new mobile app.
Councillor Elaine Costigan visited South Staffs Water’s Community hub to support its food bank collection for local charities within the community.
Our funding scheme for projects which enhance biodiversity is closing for applications at the end of July.
Sara will succeed The Rt Hon Lord Smith of Finsbury as Independent Chair of the Board in April 2025.
On 12 December 2014, Ofwat published its final determination for South Staffs Water (incorporating Cambridge Water) for the period covering 1 April 2015 to 31 March 2020. We have carefully considered this and the challenges it presents.
Four schools will receive funding from our PEBBLE fund towards wildlife gardens and habitats for wildlife
Hardworking volunteers from South Staffs Water have helped transform a derelict house and garden into a thriving community centre in the heart of Caldmore.
South Staffs Water has welcomed three new Independent Non-executive Directors to its Board.
Working with farmers to ensure water quality is maintained and improved through soil quality.
Our draft drought plan for the next five years is now online and we would like your feedback.
We're proud to be a partner of WUN, to show our commitment to encouraging diversity in the water industry and to support our female colleagues.
A look at how we combat invasive non-native species at our sites.
The project is part of our ongoing improvement programme resulting in improved water quality and a reliable water supply to customers.
Work is starting on an essential project in Causey Farm Road.
The 10-month scheme will see the renewal of existing water mains between Rugeley and Cannock, with over 6,000 metres of new, high-performance water pipe.
Work is starting on an essential project in Cradley Heath
Work is starting on an essential project in Wall Heath
Work is starting on an essential project in Walsall
Surface Water Drainage
Water Industry policy for the enforcement of the Water Supply (Water fittings) Regulations by WRAS.
Water Resources Management Plan (WRMP)
Responsibility for water pipes
Miscellaneous Water Charges 2025-26
Miscellaneous Water Charges 2024-25
Help to save water around your home
Our policy on keeping water safe in premises.
A breakdown of the water services we provide
Advice on how to look after the water in your home from WRAS and Water UK
Report covering a synthesis of all insights related to WRMPs across Water Resources East water companies – published August 2022
Report covering a synthesis of all insights related to WRMPs across Water Resources West water companies – published April 2023
Guidance and advice on water reuse systems provided by Water UK and the Home Builders Federation.
South Staffs Water PR14 Reconciliations - July 2018
This leaflet by WRAS that provides information about the Water Supply (Water Fittings) Regulations and how they affect you.
Notice of Application for Water Services and Sewerage Services Licences.
Water Resources Management Plan - Annual Review 2017
Water Resources Management Plan Annual Review 2016.
Developer services info sheet 1 - requirements for installing water supply pipes.
Water is a valuable resource, yet all too often we take it for granted. Whether your business is large or small it will benefit from using water efficiently.
An evaluation into the possible water savings achieved during the Water Efficiency in Faith and Diverse Communities Project from environmental consultants Artesia.
Research conducted into our regions by CEPA to determine the levels of water poverty we need to tackle.
Our draft water resources management plan for the South Staffs region.
Our draft water resources management plan for the Cambridge region.
A commentary on data in the ‘Water resources’ section of our data tables.
Report covering findings from engaging customers around their water uses in outdoor spaces – published October 2022
Use this form to notify us of a change of plumbing installation under the Water Fittings Regulation 5.
Strategic regional water resources reconciliation model Dec 2020 v2
A commentary on data in the ‘Costs (wholesale) water’ section of our data tables.
SSC02 South Staffordshire Water – long term delivery strategy.
Appendix A49 Water resources annualised unit cost model
RA01 - PR19 2020 to 2025 - Wholesale water base cost allowance
Water Resources Management Plan Cambridge Region - Annual Review 2017
PR24 Draft Determination representation. RCV adjustments model South Staffs Water
PR24 Draft Determination representation. Land sales South Staffs Water
PR24 Draft Determination representation. Revenue adjustments model South Staffs Water
PR24 Draft Determination representation. Strategic regional water reconciliation SSC
Report covering findings on customers preferences towards changes to water resources – published June 2022
Developer services info sheet 2 - requirements for protecting and accessing water supply pipes.
Developer services info sheet 3 - details for cisterns for storing water and animal troughs.
Moving your water meter isn’t standard DIY. This policy tells you what you need to do if you want to move your meter.
As part the upcoming Code for Adoption changes within the water industry each water company is required to publish and consult on any local practices which they wish to use rather than or in addition to the industry-wide standard practices.
Report on the impact of climate change on raw water quality in the long term (to 2050).
Presentation shared at the Your Water Your Say session held on Tuesday 15 October 2024.
Report on the impact of Covid-19 on the water sector conducted by external company, Frontier Economics.
This guidance is to help property developers and installers when designing water service layouts in multi-occupancy buildings such as maisonettes, apartment blocks and flats.
SSC01Securing your water future – South Staffordshire Water’s business plan 2025-2030.
RA02 - PR19 2020 to 2025 - Addendum to Appendix A29 – Wholesale water enhancement cost allowance
PR24 Draft Determination representation. RPI CPIH wedge model South Staffs Water
PR24 Draft Determination. ODI performance model 2024-25 South Staffs Water-updated forecasts
This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2020 to 31 March 2021, unless otherwise stated. Wholesale charges are the charges that retailers have to pay wholesalers for the provision of wholesale water services.
How feedback on our business plan gained in our ‘Your water, your say’ session has been incorporated into our final business plan.
An independent report which includes questions and answers from the Your Water Your Say session held on Tuesday 15 October 2024.
This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2021 to 31 March 2022, unless otherwise stated.
Water framework directive regulations assessment
Water resources planning tables 2024
Water Framework Directive option level impact assessments
Water Resources West Headroom Technical Note
Water resources activity panel method statement
Our final Water Resources Management Plan 2024
Statement of final wholesale water charges and charges scheme
Wholesale water charges scheme 2023/24
Water industry approved barrier pipe information
An assurance report for Our business plan provided to Ofwat by the CCG's Of South Staffs Water and Cambridge Water
Report covering findings the main barriers and motivators to supporting large water user businesses to save water - published March 2022
WRMP Appendix X Resilience of SSW Water Supply System
The annual review for 2023-24 of our Water Resources Management Plan 2019.
Water resources activity panel theme 1 - Strategic choices report
Water resources activity panel theme 3 - deep dives report
Our statement of response for our Water Resources Management Plan 2024
Our final Water Resources Management Plan 2024 Customer Summary
Customer panel report to accompany the PR19 Business Plan of South Staffs Water
Further details about our Water Resources Advisory Panel
Statement of indicative wholesale water charges and charges scheme 2019-20
Statement of indicative wholesale water charges and charges scheme 2020-2021
Statement of indicative wholesale water charges and charges scheme 2020-2021
Our who's responsible leaflet explains who is responsible for water supply pipes, stops taps, water meters and sewerage and drainage pipes.
This Charges Scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services.
This charges scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services.
This bid assessment framework sets out guidance for third parties wishing to engage with South Staffs Water (incorporating Cambridge Water) about; providing a solution to a potential water deficit; making us aware of an innovation that will drive efficiency in the processes around producing and distributing water; making us aware of an innovation that will drive efficiency in water usage; and using our network to transport water.
We're committed to providing high quality water, meeting your need and delivering great value for money. Read more about how South Staffs Water are here for you.
This charges scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services. This scheme comes into effect on 1 April 2020.
A qualitative research report from an independent research company called Explain, carried out to better understand the most effective ways to communicate with people from different faith communities regarding their water use and water saving.
WRMP Appendix N SSW Synthetic drought series and resilience of SSW Water Supply System
Data used as part of the annual review 2023-24 for our Water Resources Management Plan 2019.
Water resources activity panel theme 3 - deep dives online groups report
Our final Water Resources Management Plan (WRMP) 2024 Post Adoption Statement (PAS)
A response from Water Resources West (WRW) advising its support in meeting the expectations of our drought plan
A report on the climate change risks affecting our sector and how we’ll ensure future water supplies for customers in our region.
Specific Code of Practice requirements under the Water Industry Accredited Entity Scheme (WIRSAE) for Accredited Entities.
This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.
Our supporting information behind our plan to build a reservoir in the Fens in Cambridge with Anglian water.
Use this form if you would like someone else to discuss and manage your account with South Staffs Water.
This document sets out and defines the way South Staffs Water (incorporating Cambridge Water) will charge developers for everything associated with new developments and new connections to our network. These charges cover the period from 1 April 2019 to 31 March 2020.
Green recovery submission to year end 31 March 2024. Installing ceramic membrane filters at Hampton Loade water treatment works.
A summary of our report on the climate change risks affecting our sector and how we’ll ensure future water supplies for customers in our region.
Report covering findings on customer preferences for universal metering programme and use of water transfers as a future supply side option - published November 2021
This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.
This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.
This summary of our draft drought plan sets out our plans to manage our water supplies in the event of a lengthy period of dry weather and a lack of rainfall. It tells you what we will do before, during and after a drought to ensure we can provide you with a secure water supply while minimising any impact on the environment. It also sets out how we will keep you informed of the measures we will put in place to protect your water supplies.
Report on findings from discussions with stakeholders about strategic options – published October 2021
A joint regulator letter from the Department for Environment Food & Rural Affairs, Environment Agency and Ofwat after assessing our 2023-24 annual review of our Water Resources Management Plan 2019.
Our response to a joint regulator letter from the Department for Environment Food & Rural Affairs, Environment Agency and Ofwat assessing our 2023-24 annual review of our Water Resources Management Plan 2019.
This drought plan describes how we will “…continue, during a period of drought, to discharge our duties to supply adequate quantities of wholesome water, with as little recourse as possible to drought orders or drought permits”.
This drought plan describes how we will “…continue, during a period of drought, to discharge our duties to supply adequate quantities of wholesome water, with as little recourse as possible to drought orders or drought permits”.
Report covering findings on preferences for metering technology and tariff options in our South Staffs region and strategic water resource options in our Cambridge region - published February 2022
This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2019 to 31 March 2020, unless otherwise stated.
An agreement for alternative eligible credit support arrangement pursuant to Schedule 3 of the Business Terms contained within the Wholesale Contract dated 20th November 2017 and made under section 66E or section 117E of the Water Industry Act.
Under the wholesale charges scheme rules issued by the Water Services Regulation Authority (Ofwat), the Company is required to provide a statement summarising significant changes to 2020-21 wholesale charges.
This charges scheme sets out our charges for water services and also those we collect on behalf of Severn Trent for wastewater services, with effect from 1 April 2023.
A post-expert review of our Young Innovators' Panel focus on deepening understanding of how South Asian/Indian subcontinent cultures use water from environmental management consultants, Blue Marble.
A summary of the key insights from our customer research during the Water Efficiency in Faith and Diverse Communities Project including our approaches, guiding principles and wider learnings.
Report on findings from discussions with stakeholders about strategic options – published October 2021
A comprehensive desk research review of WRMP 2019 up to 2020 to provide recommendations for how we should approach engagement for WRMP 2024 – published March 2021
A report from the chair of our Independent Challenge Group who have challenged our business plan, customer engagement and long-term delivery strategy
Our Business Plan resubmission
Our policy on charging and the scale of charges payable within the year
Non-technical summary document providing an easy-to-read overview
Appendix A01 Customer engagement approach
Appendix A02 Identifying customer priorities
Appendix A03 Valuing service improvements
Appendix A06 Validating the business plan
Appendix A07 PR19 data triangulation study - SSW WRMP
Appendix A08 PR19 data triangulation study - CAM WRMP
Appendix A05 Defining the customer promise
Appendix A13 Willingness to pay wave 1 full report
Appendix A13.1 SSC Peer Review WtP Research Methodology by Ariel Bergmann
Appendix A13.2 SSC WTP Peer Review Wave 1 by PJM
Appendix A14 Willingness to pay - wave 2
Appendix A14.1 SSC WTP Peer Review Wave 2
Appendix A14.2 SSC WTP Wave 2 Method Statement
Appendix A18 New connections market customer engagement
Appendix A25 PR19 WRMP and WTP data triangulation study
Appendix A25.1 PR19 WRMP and WTP data triangulation sheet
Appendix A25.2 Triangulation Peer Review of Approach - Giles Atkinson
Appendix A25.3 Triangulation Peer Review of Report - Giles Atkinson with PJM Final Response
Appendix A26 Performance commitments
Appendix A27 Arup report on resilience
Appendix A28 Forecasting AMP8 bills
Appendix A29 Capital investment to deliver a class-leading service
Appendix A30 Our approach to Asset Health outcomes
Appendix A31 Jacobs report on direct procurement
Appendix A32.1 DWI correspondance Ashwood
Appendix A32.2 DWI correspondance Cookley Kinver
Appendix A33 Cost adjustment claim final submission
Appendix A33.1.1 DWI correspondance Hampton Loade
Appendix A33.1.2 DWI correspondence Seedy Mill
Appendix A33.3 Decision making framework model summary
Appendix A33.4 WRMP customer engagement
Appendix A33.5.3 Costain appendices B1-G2
Appendix A33.6 Explain market research cost adjustment claim enagagement report
Appendix A33.8 Cost adjustment claim proposed delivery timeline
Appendix A35 Jacobs report on Monte Carlo analysis
Appendix A36 Jacobs assurance
Appendix A37 WISER submission response (South Staffs incorporating Cambridge)
Appendix A38 Board assurance of our PR19 business plan
Appendix A43 UK customer satisfaction index report
Appendix A44 PWC retail services efficiency benchmarking
Appendix A47 Independent internal assurance report
Appendix A50 SSC Accounting for past delivery
Appendix A51 Assurance documents (combined)
September 2018 submission
A summary of our business and the challenges we face in the future.